Mraud Privacy Policy

We know that trust is the foundation of any good relationship with the players who spend their time with us, and this Mraud privacy policy sets out, in plain language, how we think about the information you share when you visit and play. We built this page so that anyone can understand, without wading through dense legal text, what happens behind the scenes when you browse our lobby, open an account or reach out with a question.

This page covers the categories of information we may collect, how we use it to keep your experience running smoothly, and the choices available to you as an Australian player. We keep our approach to data handling as straightforward as our approach to gaming: transparent, respectful and focused on giving you control over what you share with us.

Wherever a topic here touches something we cannot confirm in detail — such as the finer points of a specific process — we say so honestly rather than guess, and we point you toward the right place to ask. If you ever want a fuller picture of who we are before diving into the policy itself, our Mraud home page is a good place to start.

We use the details we hold to run your account, process the transactions you request and respond when you contact our customer support team. Account verification is part of how we protect the integrity of every profile on our platform, and it relies on the information you provide honestly matching what we hold on file.

We also use aggregated, non-identifying data to understand which parts of the site are working well and which need improvement. This kind of analysis never involves selling your personal details to outside parties for marketing purposes unrelated to your experience with us. Where we rely on a third party to help deliver a service — for example, to process a payment — we only share what is strictly necessary for that service to function.

If you ever want to understand how a promotion or bonus interacts with your account data, our promotions page explains the offers themselves, while this policy explains how the underlying account information is handled.

Our site uses small files stored on your device to remember preferences, keep you signed in during a session and understand general usage patterns. These technologies are common across modern websites, and we use them to make navigation smoother rather than to build an intrusive profile of your habits elsewhere online.

You can control cookie behaviour through your browser settings at any time, and doing so will not prevent you from browsing most of the site, though some features may work less smoothly without them. For a closer look at exactly how we categorise and manage these files, our cookie policy covers that subject in full, separately from this page.

We take reasonable technical and organisational steps to protect the information stored on our systems from unauthorised access, loss or misuse. Account verification, careful handling of support requests through live chat, and sensible internal access controls all form part of how we approach the safety of your details.

No system connected to the internet can promise absolute, unbreakable security, and we would rather be honest about that than make a promise we cannot keep. What we can say is that protecting player information is treated as a genuine priority in how our support and account teams operate day to day, and we continue to review our practices as our platform grows.

We do not sell personal information to third parties for their own marketing purposes. Where information is shared, it is generally limited to service providers who help us operate the platform — for instance, processing a bank transfer or supporting a payment made in BTC or Bitcoin — and only to the extent needed for that service to work correctly.

These providers are expected to handle any information they receive responsibly and only for the purpose it was shared. We also may disclose information where required by law, or to protect the safety and integrity of our platform and its players, but this is the exception rather than the everyday pattern of how we operate.

We may update this Mraud privacy policy from time to time as our platform, our services or relevant obligations evolve. When we make a meaningful change, we will update this page so the most current version is always the one published here rather than sent separately.

We encourage returning players to check back periodically, particularly before sharing new information with us or engaging with a feature they have not used before. If anything here feels unclear, reaching out through customer support is always the fastest way to get a straight answer.